Overview
At Arlo Lens, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, our Refunds and Return Policy outlines the steps and time frames for returning or exchanging items.
Eligibility for Returns
- Products must be returned in their original condition, unused, and in the original packaging.
- Returns must include proof of purchase such as an invoice or order confirmation.
- Certain items such as customized or special-order products may not be eligible for return.
Return Time Frame
- You may request a return within 14 days of receiving your order.
- Items must be shipped back to us within 7 days after your return request has been approved.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days.
- Since we only accept Cash on Delivery (COD) payments depending on your preference.
Exchanges
- If you received a defective or incorrect item, you may request an exchange within 14 days of receiving your order.
- Exchanges are subject to product availability.
Non-Returnable Items
- Products damaged due to misuse or improper handling.
- Items returned without original packaging or proof of purchase.
- Sale or clearance items may be considered final and not eligible for return.
How to Initiate a Return
To start a return or refund request, please contact us at [email protected].